Administration Assistant
Permanent
Full Time role, based on site
36 hours per week
Salary up to £23k 
Based in Warrington

Medlock Partners are partnering with a non-for-profit organisation who are looking for an administration assistant, for full time hours, who can support with a wide range of office administration duties. The successful person will ideally have previous administration experience, speaking with customers via telephone and processing card payments. Training and support will be provided on the job.

Key responsibilities of the Administration Assistant:

• Point of contact for Service Charge Customers/Residents
• Dealing with customer queries by telephone, in writing and email
• Maintain customer records & databases
• Taking and processing account payments
• Processing direct debit requests
• Setting up new customer accounts
• Reviewing and updating the customers portal
• Maintain files and archives

Key requirements for the Administration Assistant:

• Good knowledge of excel
• Experience in dealing with Customers, via telephone, e-mails
• Experience of using the Zendesk customer services system or a similar customer services system
• Excellent time management and able to meet deadlines
• High level of accuracy and good attention to detail
• Strong administration and organisational skills
• Ability to actively build and maintain positive relationships

Confident telephone manner, excellent spoken and written communication skills.
If you are interested in this Administration Assistant position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Andrew Santamaria