Complaints Handler
4 days office based/ 1 from home
Manchester City Permanent 
 
Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department.
 
Responsibilities:

• Efficiently addressing client complaints with precision and timeliness.
• Providing invaluable guidance to fee earners on navigating complaint resolutions.
• Acting as the primary liaison with regulatory bodies, ensuring compliance.
• Conducting comprehensive analysis of complaint data and generating insightful reports.
• Facilitating training sessions on complaints prevention and resolution strategies.
• Offering expert advice on managing social media feedback.

Essential Skills:

• Demonstrable experience in complaints handling, ideally within legal services.
• A robust understanding of relevant regulatory frameworks.
• Exceptional communication prowess, both written and verbal.
• Strong problem-solving acumen and a collaborative mindset.
• Demonstrated ability to work autonomously whilst meeting deadlines.
• Proven track record of initiative and adept decision-making.

Benefits:

• Hybrid working model offering flexibility.
• Competitive annual leave entitlement with additional holiday closures.
• Comprehensive employee benefits package, including charitable work days and social engagements.

If you’re ready to seize this exceptional opportunity and contribute to a dynamic team, don’t delay – apply now to elevate your career!